The safe cloud stable & secure

When it comes to safe cloud computing, businesses want to trust their cloud partner. That is why we do everything we can to ensure the uClew Cloud's security.

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Quality and security

uClew places great importance on data security and data sovereignty. We are convinced that personal data, as well as data in a business context, is valuable. That is why we ensure quality and safety by certifying our processes and services in accordance with internationally recognized standards.

Our entire set of processes and procedures is monitored, evaluated, and improved continuously. Our users can be confident that we are constantly developing our services in order to maintain quality and safety.

Certifications & Standards

In the field of IT service management and information security, we comply with ISO 27001, ISO/IEC 9001 and ISAE 3402 type 1. We also adhere to the NEN 7510 standard for organizations in the Dutch healthcare sector.

ISO/IEC 27001:2013 Certified

Your data is important and should never be up for grabs. To safeguard against this, uClew has acquired the ISO 27001 certification. ISO 27001 specifies standards for the implementation of security measures and audit mechanisms.

ISO/IEC 9001:2015 Certified

uClew is working continuously to improve customer satisfaction levels. With the ISO 9001 certification we have secured this process firmly in our organisation and with some great results: 98% of our customers would recommend uClew to others.

NEN 7510:2017 + A1:2020 Certified

NEN 7510 is a standard developed by the Dutch Standardisation Institute and is an extension of the ISO 27001 standard (Information Security). It has been developed for the health care industry with specific attention to privacy protection. With this accreditation, the uClew cloud has proven to be suitable for storing medical data.

ISAE 3402 Type I Certified

The ISAE 3402 standard is specifically aimed at outsourcing processes from companies to service providers and can also be seen as an extension of the ISO 27001 accreditation. With these certifications uClew offers assurance towards customers that, as a service provider, the internal company processes are in order. By acquiring Type 1 we have proven a third-party auditor the control measures have been properly established. Available on request.

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Top class network

By adding at least one level of redundancy to all network components we can alleviate disruptions without any impact on the availability of our services. We guarantee an uptime guarantee of 99.99% on the core network.

The uClew network uses multiple TIER-1 network suppliers (TATA and Telia Company) and is directly connected to one of the largest internet exchanges in the world AMS-IX. Therefore uClew has fast and redundant connections to all networks worldwide.

Our physical servers are connected with 2 patches to different rack switches. The rack switches are connected to the fully redundant core network. The various datacenter locations are connected using multiple dark fibers traversing different physical paths.

Work and procedures Safety first

Our working methods and procedures are designed to keep data leaks to a minimum. Mobile data carriers such as USB sticks, memory cards, and external hard drives, for example, are not permitted within our organization or in the office.

Furthermore, all of our system connections are secured with 2048-bit encryption. With the help of this encryption (in-transit and at-rest), our and our users' data becomes unusable for third parties.

What happens in Europe stays in Europe

All uClew infrastructure is located within the borders of the European Union (EU). There are no direct connections to environments outside the Netherlands or Europe and ours are only accessible via a Dutch internet node.

All data hosted on our platform is protected by the Data Protection Directive of the EU, which regulates the processing of personal data. It is an important component of EU privacy and human rights law.